If you did not receive a purchased item, please contact customer support with the following information:
[Required Information]
- Nickname:
- Mobile Device Name:
- Purchased Item Name:
- Purchase Time:
- Screenshot of the store receipt showing order number, item name, and purchase time
■ How to Check Store Receipts
- Google: Capture the receipt showing the order number (receipt number starts with GPA.)
- Apple: Capture the receipt showing the purchase date and order number
(Settings > Account > Media & Purchases > View Account > Purchase History > Select the purchase > Tap “More”)