The method for recovering your account depends on the type of account linking you used.
Please check which method applies to your account and follow the instructions below.
■ Dalcom ID
1. Go to the Dalcom ID login screen → click “Forgot your password?”
2. Follow the steps to recover your ID or password.
※ Account recovery is only possible using the email linked to your account.
3. Your ID will be partially masked with *** in the recovery email.
※ Users who joined after Dec 9, 2020 (KST) can check their full ID in the registration confirmation email sent at sign-up.
■ Apple / Google / Facebook Accounts
Log in with your respective platform account ID.
※ If you need to change your password, please do so in your platform account settings.
■ Guest Account
Guest accounts are temporary accounts without identity verification, so we cannot assist with account recovery.
■ If You Cannot Recover Your Account
Please contact our Customer Support with the following information:
- Account nickname
- Linked email address