Since solutions vary depending on the issue, please provide the following information when submitting a request to customer support to ensure accurate verification and resolution.
[User Information]
- Nickname
- Mobile device model
- Mobile OS version
- iOS: Settings → General → About → Software Version
- Android: Settings → About Phone → Software Information → Android Version
[Issue Details]
- Detailed description of the issue:
- Screenshots or video of the problem:
▷ For videos, indicate the specific time frame where the issue occurs
- Actions performed immediately before the issue occurred:
(e.g., during song play, after store purchase, navigating a specific menu, etc.)
- Troubleshooting steps already attempted:
(e.g., restarting the app, rebooting the device, switching networks, reinstalling, etc.)