If the game cannot be installed properly, please ensure a stable network connection and check the following:
■ Android
- Free up device storage and memory
▷ Settings → Battery and Device Care → RAM → Clean Now
- Check OS version and update to the latest version
▷ Settings → About Phone → Software Information → Android Version
- Check game requirements
▷ Play Store → Search for SUPERSTAR [Game Name] → [About This Game] → Check required OS under [Game Info] → Verify [Active Device Compatibility]
■ Apple (iOS)
- Free up device storage
▷ Settings → General → iPhone/iPad Storage
- Check OS version and update to the latest version
▷ Settings → General → About → Software Version
- Check game requirements
▷ App Store → Search for SUPERSTAR [Game Name] → Scroll down to [Information] → Check [Compatibility]