If the game does not run or function properly, please check the following under a stable network environment.
※ Guest accounts may lose all data, so please make sure to link your account before proceeding.
■ Android
- Ensure sufficient device storage and memory (2GB or more recommended)
▷ Settings → Battery & Device Care → Storage
▷ Settings → Battery & Device Care → RAM → Clean Now
- Delete problematic app data
▷ Settings → Applications → SUPERSTAR [Game Name] → Storage → Clear Data
- Reboot the device and relaunch the game
- (If issues persist) Delete and reinstall the game
▷ Settings → Applications → SUPERSTAR [Game Name] → Storage → Clear Data → Uninstall
■ Apple (iOS)
- Ensure sufficient device storage
▷ Settings → General → iPhone Storage
- Close all running apps
- Reboot the device and relaunch the game
- (If issues persist) Delete and reinstall the game
▷ Settings → General → iPhone Storage → SUPERSTAR [Game Name] → Offload App → Delete App
※ Always reboot your device before reinstalling and ensure the game is launched under a stable network environment.